Waitly

Waitlist and reservations platform for restaurants and businesses with waiting customers

waitly.com Founded 2017 By Joe
MRR $41k
Users 700
Stage Growing
Category B2B SaaS
Starter Story My app makes $41K/month
Growth roadmap

8 moves, in order

  1. Pre launch (2017–2018)
    App Store — organic

    Joe spent ~1.5 years building a working prototype solo, then launched Weightley on the iOS App Store with a free version. No paid marketing was run at this stage.

    10 downloads in the first week
  2. Year 2 — First Revenue
    App store in app purchases

    Added in-app purchases to the App Store listing, converting the free app into a monetized product for the first time.

    $14,500 in annual revenue (Year 2)
  3. Year 3 — COVID Retail Expansion
    Inbound b2b partnerships

    During COVID, retail chains needed waitlist solutions for limited-capacity stores. Weightley was adopted by these chains and deployed into over 700 retail locations across the United States, with no specific outreach tactic described — this appears to have been inbound demand.

    10x'd the business that year; $116,000 annual revenue (Year 3)
  4. Ongoing Growth — Paid Acquisition
    Apple search ads

    Ran Apple Search Ads targeting specific keywords relevant to waitlist and reservation management. Spending ~$500/month currently, though this fluctuates seasonally. CAC is ~$130 and LTV is $750–$1,000, making the channel strongly ROI-positive.

    Primary ongoing acquisition driver; currently spending $500/month with positive ROI
  5. Ongoing Growth — Trial Nurture & Conversion
    Email sequences

    Built an email nurture sequence for trial users: tips to get started, quick-start videos, onboarding via Zoom calls, staff training offers, and promotional discounts near the end of the trial period to push first purchase.

    Converts trial users to paying subscribers; contributes to 700 current paying customers
    Users 700 users
  6. Ongoing Growth — Demo Booking
    Calendly website demos

    Embedded Calendly on the Weightley website so prospective customers can book demos directly, lowering friction for B2B sales conversations.

    Supports inbound sales pipeline; cost is $12/month
  7. Ongoing Retention — Customer Support
    Phone support

    Offers live phone support where someone answers immediately every time — a sharp differentiator vs. enterprise competitors like Yelp/OpenTable. Uses Freshdesk for support ticketing (~$40/month).

    High customer surprise and satisfaction noted; supports retention of 700 paying customers
  8. Year 7 / Current
    Pricing strategy

    Priced Weightley at a flat $100/month with all features included, directly undercutting Yelp and OpenTable which charge hundreds per month plus per-cover fees. Positioned as the affordable, simple alternative for small restaurants underserved by giants.

    700 paying customers; on pace for $500,000+ annual revenue (Year 8)
    MRR $41k Users 700 users
First 100 users

Joe launched Weightley on the App Store after roughly 1.5 years of solo development. Within the first week of launching, he had 10 downloads. He did not describe a specific targeted acquisition campaign for the first users — growth was largely organic through the App Store listing itself, with no paid ads or outreach mentioned at this early stage. The first meaningful revenue came in Year 2 ($14,500 annually), following the addition of in-app purchases. This suggests early users were acquired passively through App Store discovery. Joe did not share specific launch posts, communities targeted, or outreach tactics used to get those first paying customers. By Year 3, revenue jumped to $116,000, indicating that the first 100 paying customers likely came from a combination of organic App Store discovery and the COVID-era retail chain opportunity, which alone put Weightley into 700 locations across the US and 10x'd the business that year.

Unfair advantage

Joe is a trained software engineer with a CS degree and industry experience at Shutterfly, allowing him to build and maintain the entire app solo with no engineering costs. This dramatically improves margins and speed of iteration compared to a non-technical founder.

Scaling channel

Apple Search Ads

What didn't work

No channels were explicitly stated as failures. Joe did not mention any tactics that were tried and abandoned.

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My app makes $41K/month

Starter Story